Refund policy
Thank you for shopping with us. We want you to be satisfied with your purchase. Please read our Return & Refund Policy carefully.
Returns:
- Returns are accepted within 7 days of receiving your order
- Items must be unused, unworn, unwashed, and in their original packaging with all tags attached.
- Products that are damaged due to misuse, normal wear and tear, or improper handling are not eligible for return.
Damaged or Incorrect Items:
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the item. We will review your request and arrange a replacement or refund if approved.
Refunds:
- Once your returned item is received and inspected, we will notify you of the status of your refund.
- Approved refunds will be processed within 7–10 business days.
- Refunds for Cash on Delivery (COD) orders will be issued via bank transfer or another mutually agreed payment method.
- For prepaid orders, refunds will be made to the original payment method whenever possible.
Non-Returnable Items:
The following items cannot be returned or refunded unless they arrive damaged or incorrect:
- Items marked as Final Sale or Non-Returnable
- Gift cards
- Personalized or custom-made products
- Products that have been used, washed, or altered
Shipping Costs:
- If the return is due to our error (wrong, damaged, or defective item), we will cover the return shipping costs.
- For all other approved returns, the customer is responsible for the return shipping charges.
Contact Us:
If you have any questions about returns or refunds, please contact our customer support with your order number, and we will be happy to assist you.